Delivery / Return Policy

Delivery Policy

All orders are subject to product availability.

Shipping 

If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments.

Method & Delivery

We mainly use the EMS(Global Express Mail Service) to send out your products; sometimes we also accept other Express service, such as UPS and DHL. We ship to all over the world, it may take 5-10 days. Here, we promise to ship out your item in 12-24 hours.

Shipping delay

The following facts may delay the delivery:

1.Your order is large in quantity, so we will take more time to prepare your products.If the order is too large to deliver in one time, we just need to divide them and send them out in several times.
2.Special days: Orders may be delayed shipped out as some special days, such as weekends, holidays and other special days. As so many orders need to process, we need extra days to process the order.
3.Climate or other reasons: Usually the total delivery is 7-15 days, while as the climate or other reasons, the delivery may need more days. 

Refund Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else

 To return one or more items from an order, all of the following conditions must be met:

  • The return must be requested within 30 calendar days of the delivery date.
  • The item must be in its original, unused, unaltered and unwashed condition.
  • The item must be returned with the tags and packaging in their original condition.

Please note: Final Sale items are not eligible for return.

 Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of  jewelry that may catch or tear fabric.

Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.

OFFICIAL-FAKE reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by OFFICIAL-FAKE.

 OFFICAIL-FAKE reserves the right to refuse any request for a return without this mandatory proof of return postage.